Yes, you can cancel your order before it’s shipped. If the item has already been shipped but not delivered, cancellation is still possible. Your refund will be processed after we receive the item. Orders cannot be cancelled once delivered.

 We typically ship within 24 to 48 hours of order confirmation.

Use our easy-to-follow Size Guide to measure your child’s foot. Then, refer to our Size Chart to find the perfect fit.

We accept all major payment methods via Razorpay, including Debit/Credit Cards, Net Banking, UPI (Google Pay, Paytm), and more. Cash on Delivery is currently unavailable.

Please refer to our Return & Exchange Policy for full details. We offer easy exchanges and returns within 7 days of delivery.

Just drop us an email at info@caramelo.in, and our team will help you with the next steps.

Some of our styles are washable, while others aren’t. Please refer to the care instructions listed on each product page.

Yes! We currently deliver across India to most pin codes.

If your order hasn’t shipped yet, we may be able to help. Email us at info@caramelo.in as soon as possible.